Framework Reporting Guide

In order to facilitate knowledge sharing and networking among WLA members, the WLA office has compiled a list of RGF certified members who currently produce public CSR, sustainability or responsible gaming reports, or make other types of public disclosures about their responsible gaming programs (e.g. in their annual financial reports or via their web-site).

The list has been compiled based on publicly available information, and listed members are invited to submit further information relating to their public reporting should they wish to do so. The WLA also invites listed members to inform the WLA Montreal office of any updates they wish to make to their individual entries.

Beyond general knowledge sharing about responsible gaming, the specific purpose of this list is to enable members to progress the 10th RGF program element relating to 'reporting and measurement'. We hope that you will find this helpful and informative for your learning and benchmarking efforts.

If you have any improvement suggestions for this database, please contact

Mélissa Azam

Project Coordinator
[email protected]
Tel +1 514 282 0273

Country Organization Reporting
Australia Lotterywest Public reporting is produced by Lotterywest annually and presented within its Annual Report. The Lotterywest Annual Report is distributed widely across the industry and its retail network, internationally and nationally to stakeholders and is available on-line for the public to access. For more information click here.
New Zealand Lotto New Zealand Lotto New Zealand publishes information on its responsible gambling activity each year in its Annual Report, including annual statistics from the Ministry of Health on the state of problem gambling in New Zealand and the number of people who cite Lotto New Zealand products as their primary form of problem gambling. Copies of the Annual Report are supplied to each library in New Zealand and it is also available for download from the Lotto New Zealand website. Each retail store and other key stakeholders are also sent a copy of the report. Lotto New Zealand also publishes information on planned responsible gambling initiatives in its Statement of Intent.
Slovakia TIPOS TIPOS informs its partners, employees and players about its activities relating to Responsible Gaming, as well as problem gambling, by means of several channels; at its Website, in mass media through press conferences and press releases, by means of coverage in TV and at trainings.
Slovenia Sportna Loterija Sportna Loterija informs the public on its Responsible Gaming activities through its Website. It also publishes information in its Annual Report as well as in brochures.
Poland Totalizator Sportowy Sp. z o.o. Totalizator Sportowy intends to publish its sustainable development report every two years. Previous reports were published annually. Our goal is to cover all CSR issues including Responsible Gaming. We provide our stakeholders with information about CSR activities that were carried out in reporting period. We would like to present our approach to sustainable development. Our reports are based on the Global Reporting Initiative (GRI) guidelines.
Singapore Singapore Pools Singapore Pools’ RG philosophies, practices and measures are published in its corporate website and is accessible to the general Public. Pools’ management also reports to staff, retailers and business partners during the annual Responsible Gaming Week, through meetings and presentations during the gatherings to communicate on various RG related key initiatives and achievements.
South Korea Sports Toto Co Sports Toto Co advertises its RG activities through the Sports TOTO website. The home page explains the purpose and principles of the RG programs as well as activities concerning each of the ten elements of the WLA RGF.
USA Kentucky Lottery A set-aside section in the KLC’s annual report each year covers RG work undertaken by the organization. The Play Responsibly logo and 1-800-GAMBLER number are actively promoted on their Website.
Australia SA Lotteries The sections relating to responsible gambling practices and corporate social responsibility initiatives are included in SA Lotteries’ annual report and published in its Website.
Austria Österreichische Lotterien Österreichische Lotterien reports on responsible gaming in its Annual Report, which is available to the public at the following Link.
Belgium Loterie Nationale Loterie Nationale plans to publicly report on its Responsible Gaming programs in its Annual Report. The Lottery commits to publish annually the Responsible Gaming Report as part of the Annual Report. For more information click here.
Canada ALC Atlantic Lottery Corporation reports on responsible gaming through its Website.
Canada BCLC BCLC’s Annual Report and Service Plan have reported the progress the lottery has made in meeting responsible gaming goals. Both are available here.
Canada Manitoba Liquor and Lotteries Corporation Manitoba Liquor and Lotteries publishes a corporate responsibility report covering business activities in its liquor, cannabis, gaming and entertainment lines of business. The reporting is in accordance with the Global Reporting Initiative (GRI) Standards Core option. The Standards are widely used around the world to help organizations report consistently and transparently on their most critical economic, environmental and social priorities, performance and impacts. In addition to disclosures developed by the GRI, Manitoba Liquor and Lotteries includes disclosures that are specific to their sector and reflect metrics they use to measure their continued progress. The most recent reports are available at this link